Engineering & Operations·Service 16
Support & Maintenance
Keep digital products maintained, monitored and ready to evolve.
01 — Overview
When this service fits.
Provide agreed support for existing applications and systems, including issue resolution, updates, performance improvements and feature enhancements. Service hours, response targets, exclusions and escalation paths must be specified in the relevant service agreement.
Typical fitBusinesses that need ongoing technical assistance after launch.
Support & Maintenance — in practiceFig. 16
02 — What we deliver
Capabilities
01Monthly retainer packages
02Bug fixes and updates
03Performance optimization
0424/7 technical support
05Feature upgrades
Try it — Interactive demo
What does each extra nine really cost?
SLA & downtime budget
Interactive demoDowntime / year8.8 h
Downtime / month43.8 min
Downtime / week10.1 min
Allowed downtime per year, 99% → 99.999% (log scale)
Error-budget arithmetic only. Achieving a target depends on architecture, redundancy and operations.
03 — Our approach
How the work runs.
- 01Assess the system
- 02Agree service levels
- 03Monitor and triage
- 04Resolve and release
- 05Review recurring issues
04 — FAQs
Common questions.
With a discovery conversation to understand your objective, constraints and timeline. We then propose a scope, milestones and the right first step.
05 — Enquire
Let’s talk about your project.
Share a few details and we’ll follow up to understand your objectives.
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